Telehealth Counselling Services
Telehealth means that you can access psychological support and therapy using your phone, tablet or computer, in the comfort and safety of your own home and office, at a time that suits you.
All of our Psychologists are Australian registered, experienced and highly professional and offer compassionate and confidential therapy through Telehealth to all, no matter where you are in the country or the world.
Therapy Your Way
Telehealth is psychological therapy offered through phone, tablet or computer. Research has shown it to be at least as effective as in-person therapy, and it provides many benefits in terms of convenience and accessibility.
Whether you are busy, far away, have mobility issues or transportation constraints, seek privacy or simply prefer to do therapy from the comfort of your own home, office or space, consider telehealth as either your preferred mode of therapy, or as an adjunct to in-person sessions as required.
Telehealth has the benefit of fitting into your life. All you need is a private place to be. No need to drive, park or take any extra time from your day.
Happily, Medicare now also provides rebates for Telehealth sessions for those on a Mental Health Care Plan, and so does many of the private health funds. It couldn't be easier!
What to Expect
Appointments can be made by either calling us at 08 7006 5225,using our online booking system or email us. Our helpful receptionists are more than happy to answer all your questions if you feel a bit unsure about the process. They will also send you an email with information and a link if you opt for telehealth via video, or your psychologist will call you as near as possible to the time booked for you.
We will contact you the day before to process payment, or you may use the online payment buttons at the bottom of this page to pay online for your session beforehand, simply follow the prompts. If you have a Mental Health Care Plan, your Medicare rebate will be processed directly after your session and should land in your bank account within a day or two.
When it is time for your appointment, please click on the secure video link we emailed to you, and you will be directed to a virtual waiting room, where your therapist will join you. We promise to do our best never to make you wait very long.
At Kensington Psychology & Well-Being, we will do our best to support anyone we can with kind, effective and professional care.
Payment for Telehealth Services
We offer easy and secure ways to pay your account before your session. We accept payment via EFT payments, over the phone, or an Online Payment option (via credit card or by PayPal).
For clients with a Mental Health Care Plan from your GP, we are able to submit your rebate claim to Medicare on your behalf with your permission. The rebate will be refunded into your account overnight.
For private clients, when your account has been paid in full, we will email a copy of the invoice to you, so you can submit it to your private health insurance provider.